Ray Chapman Motors Volvo investing in the future in Huddersfield

Ray Chapman Motors have made a significant investment in our Huddersfield dealership in order to meet Volvo’s Retail Experience (VRE) standards to create an environment for the customer in which high levels of visual transparency are key. Large exterior and interior glazing allows you to see all activity in the new workshops. Inside the showroom, there will be a balanced focus on physical and digital presentation, making sure the sales and service areas are completely integrated to deliver an open, holistic environment.

The redevelopment work is well underway and is due for completion in early August 2024. To ensure the business remains open for business, we have split the development into 3 phases.

Project Timeline

Phase 1 – now complete

We are now able to offer 4 Wheel Alignment and our MOT Bay is fully functional and ready to MOT your Volvo.

Phase 2 – due for completion end of April

Work on our new Volvo Personal Service strategy (VPS) is well underway and when operational will see teams of Personal Service Technicians (PST) working on cars as groups rather than individually. This allows for work to be carried out twice as fast, nearly halving customer wait times and consequently minimising inconvenience.

Phase 3 – due to start in May - complete late July

The final phase and probably the most visible to you will commence in May and will see work carried out in the showroom to provide an inviting Scandinavian-inspired customer lounge area and service reception where our customers can feel relaxed and at ease in an environment that provides flexible waiting, working and assessment areas. This final stage is due for completion late July and during this phase we are taking steps to ensure that there is ample customer parking/customer waiting areas and workstations.

There is undoubtedly overall excitement within the dealership, and our teams are working hard to ensure you have a seamless experience when visiting our showroom. In the meantime, please be assured that our sales/service and parts departments remain open for business.

I would like to conclude by thanking you personally for your continued business and support and we look forward to seeing you again very soon.

Kind regards

Duncan R Chapman

Managing Director