Firstly, I hope you and your family are keeping well. As at 1st June 2020 our dealerships are now fully open.

Our Workshops have been open throughout the lockdown with a skeleton team dealing with emergencies and essential repairs etc. We have taken time to refine our procedures in light of Covid-19 and these protocols are now embedded into our daily operating procedures. We have had a hugely positive response from customers who have visited us.

• Maintaining social distancing between customers and staff, encouraging customers not to wait on site, creating new customer waiting areas to ensure social distancing;
• Sanitisation of keys, car contact points inside and out (both prior work commencing and post);
• Cash less payments;
• Sanitisation of courtesy cars before and after each use;
• Continued use of gloves, increased handwashing, and sanitisation for all staff;
• Contactless collection and delivery of your vehicle;
• Clear screens between all staff and customers;

Our operating hours are now back to normal.

I am aware many customers have cars that are either due a Service/MOT/Warranty Recall or general repairs. If you are one of these customers, please do not hesitate to contact either our York or Malton Dealership to arrange a mutually suitable time to carry out this work. We completely understand that some customers may be in an extended lockdown/live a significant distance from the dealerships or feel uncomfortable about venturing out at the moment and for those customers we will prioritise a contactless collection/delivery service.

We are conscious there is a massive backlog of cars requiring routine work and our workshops are getting busier and busier as the lockdown is lifting. Even if you are still shielding please contact us to reserve your slot!

RETAIL SALES AND NATIONAL FLEET SALES DEPARTMENTS

OUR SHOWROOMS ARE NOW FULLY OPEN

During the lockdown we have continued to deal with online/email enquiries and existing customer orders. Looking at our website activity/general online enquiries and overall sold order run rate, it is clear that buying habits are changing. The use of video/live chat and email functionality makes the whole process very easy and with clear and precise communication people are becoming increasingly comfortable buying online.

Whether you are looking at a New or Used car, our online team is available to speak to you at both York and Malton dealerships. We have over 140 Volvo Selekt used cars in stock. We can arrange a full personal video walk around on any of our cars and can provide you with full part exchange valuations and finance packages to consider. It could not be any easier!

We are continuing to deliver New and Used cars. For those customers who have purchased a New or Used car and where the vehicle is currently onsite, we will be contacting you to make arrangements to hand the car over to you.

We have social distancing and sanitisation processes in place to achieve this and our sales team will explain the process we will follow prior to collection/delivery.

GENERAL

The Covid-19 crisis inevitably put our business under significant pressure as customers became increasingly uncomfortable to travel. Some of our employees are currently furloughed and on the Government Job Retention Scheme however they understand that their return to work dates will fall in line with returning demand and will inevitable mean they will not necessarily all be back to work on the same date. We have a fantastic team of people who are extremely loyal to our business, most of whom are all eager to return to work.

The safety of our staff and customers is very much at the forefront of my mind and I hope the measures we have put in place will minimise the risks to all concerned. The security of our family business is something I am eager to protect and consequently the sooner we are all back together the better.

Please stay safe/look after your families and please do not hesitate to contact us if you have any problems or should you require any assistance.

Regards

Duncan R Chapman

Retailer Principal

Malton: 01653 693751 York: 01904 789789