The team at Ray Chapman Motors in Malton received the national award for consistently exceeding the market opportunity and surpassing all targets, despite the difficult trading conditions over the past year. Sales figures across the board showed high numbers of repeat purchases and customer loyalty.
In a year like no other, the Malton team worked tirelessly to ensure a safe and simple experience for all customers. This focus on customer service and satisfaction has enabled the retailer to build a sterling local reputation, which now sets the standard for the UK.
The team was also praised for being dedicated to delivering the highest standards for the Volvo brand in Yorkshire, and for having some of the highest customer and employee retention rates in the area.
The retailer continued to invest in the franchise and its future during 2020, with Ray Chapman’s grandson Nathan joining the business to ensure the family legacy continues.
Kristian Elvefors, Managing Director of Volvo Car UK, said: “Ray Chapman Motors Malton consistently delivers impressive performance, whether it’s customer satisfaction, performance against target or profitability.
“We are only as good as the team around us, and Duncan has built a team that both Volvo and Ray Chapman Motors can be proud of. The award of Retailer of the Year is very much deserved by the team at Malton.”
Duncan Chapman, Retailer Principal at Ray Chapman Motors, said: “We are delighted to accept Volvo’s Retailer of the Year award for 2020.
“Our team is a fantastic group of highly ambitious and hard-working individuals, who rose to the challenges 2020 presented to us. This is a tremendous accolade, and we’re proud to be representing Yorkshire in the UK league table.”
Ray Chapman Motors Malton is located on Seven Street, and is currently open for essential services and MoT tests, as well as virtual and phone appointments to discuss its range of hybrid, petrol, diesel and Volvo Selekt Approved Used Cars. For more information, please call 01653 693751 or email firstname.lastname@example.org